Introduction

1 Key Solution (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.1keysolution.co.uk and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, use our services, respond to our advertising or submit an enquiry through third-party platforms such as Facebook and Instagram.

For the purposes of UK data protection law, 1 Key Solution is the data controller responsible for the personal data described in this Privacy Policy.

Information We Collect

We may collect and process the following types of information about you:

Personal Information

  • Contact Information: Name, email address, phone number, and postal address.
  • Professional Information: Job title, company name, industry, and professional interests.
  • Account Information: Username and password for account creation and login.

Lawful Basis For Processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

  • Contract or steps taken at your request before entering into a contract – for example, when responding to an enquiry, preparing a quotation or providing services you have requested.
  • Legitimate interests – where it is necessary for the operation, administration, improvement and promotion of our business and services, provided those interests are not overridden by your rights and interests.
  • Consent – where we ask for your permission, including for certain marketing communications, cookies or advertising technologies where consent is required.
  • Legal obligation – where processing is necessary for us to comply with applicable legal, regulatory, tax or accounting requirements.

Leads from Facebook and Instagram

We may collect personal information that you submit through advertising and lead-generation forms on Facebook and Instagram, operated by Meta Platforms. This may include your name, email address, telephone number, business name and information about the services you are interested in.

We use this information to respond to your enquiry, contact you about the services you have requested information about, prepare quotations or proposals, and manage our relationship with prospective customers.

Where you have separately agreed to receive marketing communications, we may also use your information to send relevant news, offers or information about our services. You can withdraw your marketing consent or object to direct marketing at any time by contacting us at contact@1keysolution.co.uk.

Meta may process personal data independently in connection with its platforms and advertising services. Please refer to Meta’s own privacy information for details about how Meta processes personal data.

Usage Data

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Information: Information about how you use our website, products, and services.

Marketing and Communication Data

We may use your contact information to send you information about our services where we have an appropriate lawful basis to do so. Where consent is required, we will ask for it separately. You can unsubscribe or object to direct marketing at any time by using the unsubscribe option provided or by contacting us at contact@1keysolution.co.uk.

Submitting an enquiry, requesting a quotation or completing a lead form does not automatically mean that you have agreed to receive unrelated ongoing marketing communications.

  • Preferences: Your preferences in receiving marketing from us and your communication preferences.
  • Feedback: Responses to surveys and feedback provided on our services.

Cookies, Pixels and Online Advertising

We may use cookies, pixels and similar technologies to operate our website, understand how visitors use it, measure advertising performance and deliver relevant advertising. These technologies may be provided by third parties such as Meta and Google.

Where consent is required for the use of non-essential cookies or similar technologies, we will ask for your consent through our cookie controls before those technologies are activated. You can change your cookie preferences at any time through the cookie settings available on our website.

  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our website and services.
  • Communication: To communicate with you, including responding to enquiries, providing customer support, and sending updates.
  • Marketing: To send you promotional materials, newsletters, and other marketing communications that may be of interest to you.
  • Personalisation: To personalise your experience on our website and tailor our services to your preferences.
  • Analytics: To analyse website usage and improve our website, services, marketing efforts, and user experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

We do not make decisions about you based solely on automated processing that produces legal or similarly significant effects.

We may, however, use advertising and analytics tools provided by platforms such as Meta and Google to measure campaign performance, understand audiences and deliver relevant advertising. Where these activities involve cookies, pixels or similar technologies requiring consent, we will obtain consent through our cookie controls before using them.

How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • Affiliates: Our affiliates, in which case we will require them to honour this Privacy Policy.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users, or the public.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, provide services, maintain business records and meet legal, accounting or regulatory requirements.

The retention period may vary depending on the type of information and our relationship with you. Enquiry information that does not lead to an ongoing customer relationship may be deleted or anonymised when it is no longer required. Customer, transaction and accounting records may be retained for longer where necessary to meet legal or tax obligations.

Where we process your information for direct marketing, we will retain the information necessary to respect your marketing preferences and opt-out requests.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

International Transfers

Some of our service providers may process or store personal data outside the United Kingdom. Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.

Where required, this may include relying on UK adequacy regulations or using appropriate contractual safeguards or other lawful transfer mechanisms designed to protect your personal data.

Your Data Protection Rights

You have the right to object at any time to the use of your personal data for direct marketing. If you ask us to stop using your information for direct marketing, we will do so. We may retain limited information on a suppression list so that we can record and respect your request in the future.

Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

Under UK data protection laws, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data and information about how we process it.
  • Correction: The right to request that we correct any inaccurate or incomplete personal data.
  • Deletion: The right to request that we delete your personal data, under certain conditions.
  • Objection: The right to object to our processing of your personal data, under certain conditions.
  • Restriction: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Portability: The right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.

Complaints

If you have any concerns about how we collect or use your personal data, please contact us first using the details provided in this Privacy Policy so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect. For example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: contact@1keysolution.co.uk
  • Phone: 0116 274 2601
  • Address: 30 Coleman Road, Leicester, LE5 4AD

Effective Date: 02/10/2026

This Privacy Policy was last updated on 02/10/2026.

By continuing to use our website, you acknowledge that you have been provided with information about how 1 Key Solution processes personal data as described in this Privacy Policy.